Terms of Service

1. Who we are

Hyla Ltd provides professional wedding and event makeup in Kigali, Rwanda, by appointment. In these terms, “HYLA”, “we”, “us” and “our” mean Hyla Ltd; “you” means the person using the website or booking a service. You can reach us any time at divine@hyla.makeup or 0789 290 078.

2. The service

We offer makeup for weddings, civil ceremonies and events, along with related packages for the wider party. Availability is limited and offered by appointment. The website lets you request a date, read and sign your agreement, and pay a deposit to lock in your date.

3. Your account

You may need an account to view a booking, read your agreement or make a payment. Please give accurate details and keep your password to yourself — you are responsible for what happens under your account. You can change your password any time from your account page. Tell us straight away if you think someone else has access to it.

4. Bookings and your agreement

Each booking is governed by its own written agreement, which sets out the exact services, prices, dates and terms for that booking. You review and sign that agreement online before the booking is confirmed. Where anything in these general terms differs from your signed agreement, your signed agreement is what applies to that booking.

5. Prices, deposit and payment

Prices are shown in Rwandan Francs (RWF) and are set out in your agreement. To confirm a booking you pay a deposit — currently 40% of the total — which reserves your date and covers preparation. The balance is due as stated in your agreement. A date is only held once the deposit has been received.

6. Cancellations, changes and rescheduling

The specific cancellation terms for your booking are in your signed agreement. In summary:

• Cancel 14 days or more before the event and 50% of the deposit is refunded.
• Cancel less than 14 days before the event and the deposit is kept in full, because the date was held for you and can no longer be offered to someone else.
• You may ask to move a booking to a new date if you request it at least 7 days before the original date, subject to availability.

If we cannot attend because of illness or an emergency, we will arrange another qualified makeup artist so you are still looked after on the day, or refund you if that is not possible.

7. Health, allergies and your responsibilities

Please complete the health and allergy form and tell us about any skin conditions, allergies or sensitivities before your appointment. This helps us choose suitable products, but we cannot be responsible for reactions to information that was not shared with us. If you have a known allergy, we may ask you to patch-test in advance.

8. Electronic signatures

When you sign an agreement on the website — by drawing or typing your name and confirming — that electronic signature is as binding as a signature on paper. We keep a record of the signed document as it stood when you signed it.

9. Our content and brand

The HYLA name, logo, website text and images belong to us and may not be copied or used without our permission. Photographs of our work remain ours; we will always ask before using images of you.

10. Availability and liability

We work hard to keep the website available and accurate, but we do not guarantee it will always be uninterrupted or error-free. To the extent the law allows, our responsibility for any booking is limited to the amount you paid for that booking. Nothing in these terms limits any liability that cannot be limited under the law.

11. Changes to these terms

We may update these terms from time to time. The effective date at the top shows when they last changed. Bookings already confirmed continue under the terms and the signed agreement in place at the time.

12. Governing law

These terms are governed by the laws of Rwanda, and any dispute will be dealt with by the courts of Rwanda.

13. Contact

Questions about these terms? Email divine@hyla.makeup or call 0789 290 078. See also our Privacy Policy.